Over the last week or so, I’ve noticed a few problems with the vehicle: –
- Tailgate release switch doesn’t work. Have to use the key fob to gain access to the boot. At first I thought that I hadn’t fully unlocked the vehicle. However today I tested it with one and two shot unlocks. Neither would allow me to open the boot with the switch under the boot handle. I had no problem opening the boot with the key fob though.
- The passenger front window wind up and down has become very sluggish. Today it wouldn’t wind down all the way and I struggled to get it to wind up and close.
- The rear door locks are acting strangely. Unless I have the child locks on the rear offside door won’t lock. (I’d forgotten all about this until after I’d emailed the handover chap at Guy Salmon in Wakefield.)
Anyhow I’ve emailed Shaun at Guy Salmon and I’m hoping he’ll come up trumps like he did with the sunroof issue I had shortly after purchasing. (I need to write that up because it was an example of brilliant customer service from Guy Salmon in Wakefield, not so from Stratstone in Stourbridge!). I’ve asked if I can take it to the dealership in Solihull as I’m currently working just up the road from there.
I’ll update this post when I get a response back. Hoping that it will be a fairly stress free exercise. Fingers crossed…
After emailing Shaun at Guy Salmon in Wakefield last night, got a reply this morning and was advised to book it into a local dealership and take it from there. Just spoke to a nice lady called Arlene at Stratstone in Solihull and it’s booked in for next Tuesday. So far so good!
Took the Freelander in on 11th and Stratstone at Solihull confirmed that the issues could be fixed but they had to order parts in. Next mutually convenient appointment was 17th so took it back this morning. Got a lift back into work into a nice Range Rover too. Picked up the vehicle this evening and all the work has been done. Window runs like a dream now, doors open and rear door switch works fine. Stratstone at Solihull were very good in how they handled all this. Really glad I had the extended warranty. Talking of which, I’ve just had a quote for the renewal of this. Its about £550 but doesn’t make clear what is actually covered. I intend to write to them and ask them to clarify what is not covered. Will report here when I get a reply.
In real life I'm a Software Engineer developing embedded software mainly in the automotive industry.
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